Frequently Asked Questions

We aim to make the process of adding a customised building to your outdoor space as smooth as possible. That's why we've compiled this list of questions we're commonly asked and their corresponding answers:

What kind of groundwork is required for my Timber Framed Building?

For us to erect your bespoke outdoor space we require a suitable, level foundation with a 4” minimum depth. This can either be a concrete, slabbed, timber framed (min of 6×2 timber tanalised) or concrete beamed base (4×4 concrete fence posts).

It is essential that your foundations are 2” larger than the base specification of your soon to be built timber framed building. Also, please allow a 1ft space between the foundations and any trees, fences, bushes or any other obstacles.

Note: We cannot build on top of an uneven surface or a gravel/hardcore base.

Do I need to treat my tanalised Timber?

We’d love for your outdoor space to remain as pristine as possible, and we’re sure you do too. The tanalised timber process will protect against both fungal and rot based attacks, however if you want to keep your building in tip-top condition, we recommend that you re-treat it on a regular basis.

If you do not treat your timber, your outdoor building may be exposed to adverse weather conditions and water ingress may occur.


Handy Aftercare Tip!

When looking after your outdoor building, be sure to use an oil or solvent based weather proofing sealant and be sure to cover the exterior faces.

How do I maintain my outdoor building?

  • Ensure that an air gap is maintained under the base and around all sides; check on an annual basis to ensure that there is not a build-up of debris.
  • If small mould growths appear on the inside this is due to lack of air circulation, the solution is to wipe down with a diluted bleach solution as soon as visible.
  • The wood preservative paint will need re-coating every so often; this does depend on the prevailing weather conditions but should be carried out at least once every two years.
  • A squirt of WD40 into the lock annually

If you experience any problems do please get in touch and we will always try to resolve any issues.

Do you need special access to the site?

For us to get the bits and pieces safely to the desired destination, we request a few simple access requirements.

  • Minimum height clearance of 8’6”
  • Minimum width clearance of 3ft (down side or rear of property)
  • No tight angles or corners

If the only access is through your home then please let us know when you place your order with us and we’ll endeavour to find a simple and safe solution.

Note: We do not lift over walls, garages, fences or dwarf walls. If you wish to attempt this yourself then by all means do so. However, we cannot be held accountable for any damage to any of the products. If this does occur, then we will not be able to erect your building on that day and a surplus charge will be incurred.

Where do you deliver to?

England and Wales

If you’re situated in either England or Wales, we offer delivery straight to your home and promise to have your building completed from start to finish the very same day.


If you’re a resident of Scotland, due to our location we are unable to reach your destination, build your outdoor space and return home in a single day. Because of this, an additional charge for travel and overnight accommodation will be negotiated into the price.

Isle of Wight, Isle of Mann, Guernsey and Jersey:

If you live in one of these areas then we can still get one of our luxury outdoor spaces to you. However, you will be required to arrange and handle costs for a courier to get the necessary materials from a UK mainland dock to your home.

Please note: although we’ll be providing you with all the necessary bits and pieces, we are unable to reach you in person and assemble your outdoor building. But don’t worry, we’ll provide you with really simple, easy to follow instructions which allows you to construct it yourself.


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